Shipping and return policy

Shipping Policy

We currently ship to customers within the United States only.

U.S. Shipping Options

  • Express Shipping (DHL / FedEx): 4–7 business days

  • Economy Shipping: 10–15 business days

All shipments include tracking information for your convenience.

👉 For international shipping or large custom orders, please contact us directly via Whatsapp or Instagram. We’ll be happy to provide a tailored shipping solution based on your location and needs.

Processing Time

  • Orders are processed within 2–4 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience delays (e.g., high volume or logistics issues), we will notify you via email.

Return & Exchange Policy

At HEM APPAREL, we stand behind the quality of our blanks. However, we understand that issues may arise.

Eligible Returns or Exchanges

  • You received the wrong item, color, or size

  • The product arrived damaged or defective

Non-Returnable Items

  • Custom-labeled or printed items

  • Sample packs (orders of 1–3 pieces)

  • General dissatisfaction with fit, feel, or color without product defect

How to Request a Return

  1. Contact us at 📧 info@hem-apparel.com within 7 days of receiving your order.

  2. Include your order number and clear photos of the issue (if applicable).

  3. Once approved, you may choose between:

    • A free replacement, or

    • A full refund (excluding shipping fees).

Contact Us

For any questions regarding shipping or returns:
📧 info@hem-apparel.com
📞 WhatsApp: +84 986 682 211 
📸 Instagram: @hemapparel_blanks