Privacy Policy
Effective Date: 29/09/2025
At HEM APPAREL LLC (“HEM BLANKS”, “we”, “our”, “us”), we care about your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our website https://wholesale.hem-apparel.com (the “Site”).
1. Information We Collect
1.1. Information You Provide
We collect personal information when you:
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Place an order
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Sign up for emails
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Contact us via email, WhatsApp, or Instagram
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Create an account (if applicable)
This may include:
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Full name, shipping and billing addresses, email, phone number
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Payment details (processed securely via third-party providers such as Stripe, PayPal, Shopify Payments)
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Order history and preferences
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Any feedback you voluntarily provide
1.2. Information We Collect Automatically
When you browse the Site, we may automatically collect information through cookies, pixels, and server logs, such as:
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IP address, browser type, operating system, device information
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Language preferences
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Pages viewed, time spent, and interactions on the Site
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Referral source (e.g., Google, Instagram)
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Date and time of access
For more details, see our Cookie Policy.
2. Sources of Personal Information
We collect information:
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Directly from you (checkout, forms, communications)
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Indirectly via browsing behavior and analytics tools
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From third-party services (e.g., Google Analytics, Meta Pixel) to understand customer interactions
3. How We Use Your Personal Information
We use the information we collect to:
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Process and fulfill your orders
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Communicate with you about your purchase, returns, or support requests
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Improve our website, products, and customer experience
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Send marketing updates (only if you consent)
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Detect and prevent fraud or abuse
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Comply with legal obligations
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with trusted partners who help us operate our business, including:
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Shipping and logistics providers (e.g., DHL, FedEx)
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Payment processors
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IT, hosting, and security service providers
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Marketing and analytics platforms
These third parties only receive the information necessary to perform their services and are contractually obligated to protect your data.
5. Shipping & Delivery Partners
If your order is shipped by a third-party courier, we provide them only with the necessary delivery details. These partners may process your data independently under their own privacy policies.
6. Your Rights
Depending on your location (e.g., California, EU, UK), you may have the right to:
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Access, correct, or delete your personal data
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Withdraw consent for marketing communications
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Object to or restrict certain processing activities
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Request a copy of the data we hold about you
To exercise these rights, contact us at 📧 info@hem-apparel.com.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time.
8. Data Security
We use appropriate technical and organizational measures to safeguard your data. However, no method of transmission over the internet is 100% secure. We encourage you to keep your account information private and notify us immediately of any suspected unauthorized use.
9. Data Controller
The controller responsible for personal data on this website is:
HEM APPAREL LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States
EIN: 38-4361861
📧 info@hem-apparel.com
(If required by EU/UK law in the future, we will appoint official GDPR representatives and update this policy accordingly.)
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here with a revised “Effective Date.”
11. Contact Us
If you have any questions or concerns about your personal data or this Privacy Policy, please reach out:
📧 info@hem-apparel.com
📞 WhatsApp: +84 986 682 211
📸 Instagram: @hemapparel_blanks